Refund Policy
Last Updated: January 2026
At eSolutions Hub (Support For Travel), we strive to ensure our customers are satisfied with our support services. However, travel bookings are subject to specific rules. This policy outlines the conditions under which refunds are processed.
1. Airline & Carrier Policies
Most flight, cruise, and train tickets have specific fare rules. While eSolutions Hub facilitates your refund request, the final decision and the refund amount are determined solely by the Airline or Carrier. Some tickets are "Non-Refundable" as per the carrier's terms at the time of booking.
2. Agency Service Fees
Please Note:
- Any professional service fees or convenience fees charged by eSolutions Hub for the initial booking or support are Non-Refundable.
- A separate processing fee may be applied for handling cancellation and refund requests.
3. Refund Timeline
Once a refund request is approved by the carrier, it typically takes 7 to 15 business days for the amount to reflect in your original payment method. However, international bank processing times may vary.
4. No-Show Policy
If a passenger fails to check in for their flight, cruise, or train ("No-Show"), the booking is usually considered forfeited by the carrier, and no refund will be issued in most cases.
5. How to Request a Refund
To initiate a refund or cancellation, you must contact our support desk directly:
Call Our Experts
+61 435 081 789
Email Support
refunds@rightchoicetravelteam.com
eSolutions Hub is a unit of Support For Travel. All refund disputes are subject to the jurisdiction of the state of California, Australia.